Your satisfaction is guaranteed. If anything doesn’t meet your standards, let us know within 24 hours and we’ll return for a free re-clean—no hassle, no arguments. We take feedback seriously and always strive to improve. Our cleaners follow detailed checklists, but your input helps us deliver the best service possible, every single time.

Our minimum booking time for one-off or deep cleaning services is typically three hours. This ensures our cleaners have enough time to deliver a thorough and professional result—no rushed jobs, no corners cut. For larger properties or more intensive cleans, we’ll recommend additional time to match your specific needs. Even if your home is spotless, those first hours go into detailed work: kitchens, bathrooms, and hard-to-reach spots. Not sure how much time you need? Just ask! We’ll assess your requirements and suggest the most efficient option so you get the best value and a genuinely sparkling home.

Yes! We understand that life is unpredictable—whether it’s an unexpected guest, last-minute event, or a sudden mishap, we’re here to help. Subject to availability, we provide emergency, last-minute, and same-day cleaning services, including evenings and weekends. Just contact us as soon as you need help and we’ll prioritise your booking, sending an experienced team to your property as quickly as possible. Our cleaners work efficiently to restore order, cleanliness, and peace of mind—no matter the circumstances. Fast, flexible, and always reliable—when you need urgent cleaning, you can count on us every time.

We offer complete flexibility to suit your needs. Many clients prefer us to use their own cleaning products and equipment for hygiene and peace of mind, especially if they have specific brands or eco-friendly preferences. However, if you’d rather not worry about supplies, we’re happy to bring everything needed for a thorough clean—including vacuums, mops, cloths, and professional-grade solutions. If you’d like us to use only brand-new or hypoallergenic products, just let us know when booking. Whatever your choice, we’ll tailor our approach for your comfort and provide a spotless result every time.

No problem! Contact us for a free consultation. We’ll discuss your property, cleaning goals, and preferences, then recommend the ideal combination of domestic and residential cleaning. Our experience covers all types of homes and requirements—so you’ll always receive expert, honest advice and a tailored cleaning plan.

Domestic cleaning covers routine upkeep, while residential cleaning can include more specialist tasks—deep cleaning, after-party cleans, end-of-tenancy, carpet/upholstery, or exterior areas. You can always add these extras to a regular plan or book them as stand-alone visits. Our services are fully customisable to match your exact needs.

Absolutely! If your home, lifestyle, or expectations change—such as after a renovation, family event, or during peak season—you can switch or upgrade services at any time. Simply let us know your new requirements, and we’ll adjust your plan, checklist, and schedule accordingly. Our goal is to offer seamless, adaptable service that grows with you.

Typically, standard domestic cleaning is priced per hour, reflecting regular, routine tasks for everyday homes. Residential cleaning rates may be higher for larger properties, team-based work, or specialist requests like deep cleans, post-builders, or luxury care. All quotes are clear, upfront, and tailored to your needs. We’ll always recommend the most cost-effective plan—no surprises, no hidden fees.

Yes, all our cleaners are highly trained, vetted, and insured—regardless of the service type. The main difference lies in the checklist, time allocated, and the scale of work. We use professional-grade products for both domestic and residential cleans, and can supply eco-friendly or allergy-safe options on request. Whether it’s routine maintenance or a full home transformation, you’ll receive the same trusted quality every visit.

Absolutely! Many clients use regular domestic cleaning for weekly tidying and book residential deep cleans for seasonal resets, post-renovation, or special occasions. You can mix and match services as your needs change—start with a full residential clean, then maintain results with ongoing domestic visits. Our flexible approach ensures you always get the right level of care, when and where you need it

It depends on your needs and property type. For most households, the difference is mainly in the name—both services ensure a clean, healthy, and inviting home. If you have a larger or unique property (multi-level, luxury, or with outbuildings), “residential cleaning” may be more appropriate, as it covers more complex tasks and team-based cleaning. For flats, regular homes, or everyday chores, “domestic cleaning” offers an efficient, cost-effective solution. We’re happy to advise the perfect plan for your situation.

In practice, “residential cleaning” and “domestic cleaning” usually mean the same thing: professional cleaning for private homes, flats, or apartments. Both services cover regular upkeep—vacuuming, dusting, bathrooms, kitchens, and more. Sometimes, “residential” is used for larger properties, complex homes, or managed estates, while “domestic” suggests everyday, household-level care. We provide both—tailored to your home, needs, and lifestyle—so you always receive the right level of service.

Absolutely! Booking your cleaning service is quick and easy—simply fill out our online form at any time, day or night. You’ll receive instant confirmation and can choose a date and time that suits you best. We accept all major debit and credit cards for secure, hassle-free payment. Prefer contactless or Apple Pay? No problem—just let us know. If you have any questions during booking, our support team is always happy to help. Convenience is at the heart of what we do, so you can arrange everything in just a few clicks and get back to what matters.

Yes. If you cancel your booking in line with our cancellation policy, any prepayments will be refunded promptly—usually within 3–5 working days. If you cancel with less than 24 hours’ notice, a small £6 fee applies, and the balance is returned. Refunds are processed to your original payment method, and you’ll receive confirmation and an updated invoice. Our goal is always fairness and clarity in every transaction. 

Your security is our top priority. All online payments are processed through trusted, encrypted payment gateways that comply with UK and international security standards (PCI DSS). We never store your full card details on our servers, and your information is protected at every step. If you have any concerns about online payments, our team is happy to discuss alternative secure options. You can trust MR MAIDS LTD to handle your data and your payments with the utmost care

Yes, absolutely. Every payment you make—whether online, by card, or by bank transfer—generates a digital invoice and receipt, which you can access and download any time from your Client Panel. If you prefer, we can also email your invoices directly. All receipts are itemised and include our company details for your records. Transparency and proper documentation are part of our professional promise to every customer.

For one-off and first-time bookings, we generally request payment in advance to secure your slot. For regular clients, payment can be made after each clean or through an automated standing order for simplicity. All details will be confirmed at the time of booking. Our flexible system means you can select what works for your schedule and budget—no surprises, no hidden fees. We’ll always send you a payment confirmation and receipt for your records.

We offer a range of secure, convenient payment options to suit every client. You can pay online via debit or credit card through your Client Panel, set up a standing order for regular bookings, or request an online payment link after each clean. Bank transfers and contactless payments are also available. All payment methods are safe, fast, and fully documented with digital receipts. Cash payments are accepted by prior arrangement. Your convenience and security are our priorities—just choose the method that suits you best!

Our minimum booking time for one-off or deep cleaning services is typically three hours. This ensures our cleaners have enough time to deliver a thorough and professional result—no rushed jobs, no corners cut. For larger properties or more intensive cleans, we’ll recommend additional time to match your specific needs. Even if your home is spotless, those first hours go into detailed work: kitchens, bathrooms, and hard-to-reach spots. Not sure how much time you need? Just ask! We’ll assess your requirements and suggest the most efficient option so you get the best value and a genuinely sparkling home.

The cost of a deep clean depends on several factors—mainly the size of your home, its current condition, and any special requests you might have. Prices usually start from around £80–£120 for smaller flats, with larger properties or more intensive cleans costing more. We offer clear, upfront quotes with no hidden fees, so you’ll always know what to expect. Want a precise figure? Just tell us about your home (number of rooms, bathrooms, etc.) and we’ll provide a tailored estimate. Investing in a deep clean can actually save money long-term by preserving your home and reducing health risks.

Deep cleaning is a thorough, top-to-bottom cleaning process designed to remove hidden dirt, grime, and germs from every corner of your home. Unlike regular cleaning, which focuses on surface tidiness, deep cleaning targets hard-to-reach spots — behind appliances, inside cupboards, along skirting boards, tile grout, and more. Every surface is scrubbed and sanitized, high-touch areas are disinfected, and built-up dust is eliminated from neglected places. The goal is to refresh your entire living space, creating a truly healthy, spotless, and inviting environment. It’s the kind of clean you didn’t know your home needed — until you experience it.

Yes, we’re here to fit your lifestyle. Evening and weekend slots are available—perfect for busy professionals, families, or urgent last-minute moves. Out-of-hours cleaning is subject to availability, so early booking is recommended for peak times. Just specify your preferred timing and we’ll do our best to accommodate.

Absolutely! We regularly clean homes with cats, dogs, and other pets. Our team uses pet-safe products and pays extra attention to areas where fur and dander collect—such as sofas, carpets, and under furniture. If your pets are sensitive or nervous, just let us know: we’ll work gently and can even suggest a convenient cleaning schedule. Removing pet hair and odours is part of our service, making your home fresh for both you and your furry friends.

We understand the value of consistency and trust, so we always aim to assign you the same cleaner for every visit. Most clients enjoy building a rapport with their regular professional, and we do everything possible to keep things consistent. To maximise your chances of getting your preferred cleaner, we recommend booking your appointments well in advance—especially during busy periods. If your usual cleaner is unavailable or leaves our team, rest assured we’ll provide a fully vetted, equally reliable replacement. Our high standards never change. Need a specific cleaner? Just ask—we’ll do our best to accommodate!

Our minimum booking time for one-off or deep cleaning services is typically three hours. This ensures our cleaners have enough time to deliver a thorough and professional result—no rushed jobs, no corners cut. For larger properties or more intensive cleans, we’ll recommend additional time to match your specific needs. Even if your home is spotless, those first hours go into detailed work: kitchens, bathrooms, and hard-to-reach spots. Not sure how much time you need? Just ask! We’ll assess your requirements and suggest the most efficient option so you get the best value and a genuinely sparkling home.

The number of cleaners we send depends on your home’s size, condition, and specific requirements. For most standard flats or small homes, a single experienced cleaner is usually enough. For larger properties—such as big family houses or those needing an intensive deep clean—we may send a team of two, three, or even up to five professionals to ensure a swift and thorough job. We always assess your needs in advance and match our team accordingly, so you get the best possible results without disruption. If you have a preference or specific timing needs, just let us know when booking.

Absolutely. Deep cleaning is one of the best ways to reduce allergy triggers in your home. By thoroughly removing dust, pet hair, pollen, and mould from hidden and high-up areas—like behind furniture, inside vents, on curtains, and along skirting boards—we help minimise allergens that cause sneezing, itchy eyes, or worse. Regular deep cleans can make a noticeable difference, especially for households with asthma, hay fever, or sensitive children. While we can’t guarantee a sneeze-free home for eternity (Britain’s pollen season is a worthy opponent), a professional deep clean does make the air fresher and life more comfortable.

Deep cleaning is highly effective at tackling most household mould, limescale, and stains — especially in kitchens and bathrooms. Our professional products and techniques can remove built-up grime from tiles, grout, taps, and shower screens, as well as unsightly watermarks and soap scum. However, some older or severe mould and deeply set stains may require specialist treatment or repeated cleaning to fully disappear. We’ll always be honest about what’s achievable and do our utmost to restore surfaces to their best. For stubborn cases, we’ll offer practical advice and options — no empty promises, just real results you can see.

Yes, it’s highly recommended to declutter before a deep clean. Removing personal items, toys, paperwork, and general clutter allows our cleaners to access every surface and corner more efficiently. It ensures no time is wasted moving belongings and the focus stays on deep cleaning rather than tidying up. Don’t worry—you don’t need to go full Marie Kondo, but clearing floors, countertops, and worktops helps achieve the best results. If you need a hand with decluttering beforehand, let us know—we’re happy to advise! A little preparation means a much more thorough and satisfying deep clean for your home.

During a professional deep clean, our cleaners target all the overlooked and hard-to-reach spots that standard cleans miss. This includes behind and beneath kitchen appliances, inside cupboards and wardrobes, skirting boards, door frames, window sills, and light fittings. Bathrooms get special attention—tiles, grout, taps, and shower screens are descaled and disinfected. We also focus on radiators, banisters, plug sockets, and those mysterious corners where dust loves to hide. Even the tops of cabinets and picture frames are not forgotten. Every inch of your home is revitalised, creating a fresher, healthier living space that truly feels new again.

A professional deep clean goes far beyond a quick tidy-up or weekly spruce. It includes meticulous attention to neglected areas such as behind kitchen appliances, inside cupboards, skirting boards, light fittings, door frames, and tile grout. Every surface is scrubbed, disinfected, and polished, including high-touch points like switches, handles, and taps. Windowsills, radiators, and even tricky corners are dusted and refreshed. We also remove limescale, mould, and stubborn stains where possible. The goal? To leave your home genuinely spotless, hygienic, and healthier for everyone — the kind of clean your mum would notice (and secretly approve of).

Yes! Deep cleaning is one of the best ways to reduce allergens and dust in your home. Our service targets hidden dust, pollen, pet hair, and mold that accumulate in overlooked spots like behind furniture, inside air vents, or on curtains and blinds. By thoroughly cleaning these areas, we help minimize triggers for asthma and allergies. Regular deep cleaning, alongside routine upkeep, can create a noticeably healthier living environment. If you or your family suffer from allergies, let us know so we can pay extra attention to high-risk areas and use hypoallergenic products.

It’s entirely up to you. We normally bring our own professional-grade cleaning products and equipment, ensuring excellent results. However, because these tools are used in multiple homes, some clients prefer to supply their own cloths, mops, or even cleaning solutions for peace of mind and maximum hygiene. If you’d rather we use brand new supplies, just let us know—we can provide fresh, unopened kits upon request for a small fee. Your comfort and health come first. If you have allergies or particular preferences, don’t hesitate to mention them. We’ll happily adapt to whatever makes you feel safest at home.

If you want more than just a tidy home, then yes — deep cleaning is absolutely worth it. Think of it as an investment in your health, comfort, and property value. Deep cleaning tackles hidden germs, allergens, and dirt that regular cleaning misses, helping prevent allergies and prolonging the life of your furniture and surfaces. It’s especially valuable after renovations, illness, or when moving into a new place. While it costs more upfront, the results are longer-lasting and more thorough. Your peace of mind and the freshness you’ll feel are priceless.

Deep cleaning is highly effective at removing most built-up dirt, grime, and common household stains. We target trouble spots like bathrooms, kitchens, and carpets, and use specialist techniques to lift stains and neutralize odors. However, please note that some old or permanent stains, especially on upholstery or deep within carpets, may not disappear entirely. The same goes for stubborn odors caused by water damage, smoke, or pets. We’ll do our absolute best, but for certain problems, extra treatments or professional restoration may be needed. Ask us for honest advice — no false promises!

Absolutely. We use professional-grade, eco-friendly cleaning products that are safe for both children and pets. Our team is trained to avoid harsh chemicals that could cause allergic reactions or leave harmful residues. If you have specific allergies or sensitivities, just let us know beforehand and we’ll adapt our approach. We always ventilate freshly cleaned rooms and use non-toxic solutions wherever possible. Your family’s health is as important to us as a sparkling clean home. After all, what’s the point of deep cleaning if it leaves behind dangerous chemicals?

You don’t need to be present for the entire deep cleaning — many clients prefer to leave us a key or let us in and head out. All we ask is that you provide access to every area that needs attention, and let us know about any special instructions or items to avoid. If you’d like to stay and supervise, that’s perfectly fine too; just be mindful that we’ll need space to work efficiently. Your security and comfort are our priorities, so feel free to do what makes you most at ease during the process.

Deep cleaning is not a quick dust-and-go — it’s a meticulous, methodical process. For an average 2- or 3-bedroom house, a deep clean typically takes between 4 and 8 hours, depending on the level of buildup and the size of the property. Larger homes or homes that haven’t been deep cleaned in a long time may take longer. Rest assured, our cleaners work efficiently without cutting corners. We always aim to complete the job on the same day, but quality comes first. If you have time constraints, let us know in advance so we can plan accordingly.

Deep cleaning is a far more thorough process than regular cleaning. Regular cleaning maintains day-to-day tidiness — vacuuming, dusting, mopping, wiping visible surfaces. Deep cleaning, however, goes beneath the surface to remove accumulated dirt, grime, and bacteria from areas you may not even notice. Think: scrubbing behind kitchen appliances, descaling bathroom tiles, cleaning inside cupboards, and sanitizing forgotten corners. If regular cleaning keeps your home looking neat, deep cleaning restores it to a truly fresh, healthy, and revitalized state. It’s ideal before big events, after renovations, or as a seasonal reset.

A deep cleaning service covers much more than standard cleaning. It includes detailed cleaning of hard-to-reach areas, such as behind appliances, inside cabinets, baseboards, light fixtures, door frames, and tile grout. Every surface is scrubbed and disinfected, including high-touch spots like switches and handles. We also clean windows, window sills, skirting boards, and remove built-up dirt and dust from corners that often get overlooked. The aim is to refresh your entire home, making it feel truly clean and hygienic — not just tidy. If you want to know every detail, just ask for our full checklist!

The price of a one-off cleaning service depends on your home’s size, level of clutter, and how thorough a clean you need. Generally, smaller flats start from £60–£90, while larger homes or homes requiring more intensive cleaning may cost more. All our prices are transparent, with no surprise charges—just let us know your specific needs and we’ll give you a clear, tailored quote. Whether you’re preparing for guests, moving in or out, or just want a seasonal refresh, investing in a one-off clean leaves your home sparkling and saves you precious time. For a personalised quote, just get in touch!

Yes, we’re here to fit your lifestyle. Evening and weekend slots are available—perfect for busy professionals, families, or urgent last-minute moves. Out-of-hours cleaning is subject to availability, so early booking is recommended for peak times. Just specify your preferred timing and we’ll do our best to accommodate.

Of course! We stock a range of eco-friendly, hypoallergenic, and fragrance-free products suitable for sensitive individuals or those who want to minimise their environmental impact. If you have allergies, asthma, or particular product preferences, just mention it when booking. We’ll tailor our service so you feel safe and comfortable in your home.

Transparency is at the core of our service. All prices quoted include VAT (where applicable), so you won’t find any surprises on your final bill. We never add hidden charges—what you see is what you pay. If there are any extra costs, such as for specialist treatments, parking, or additional requests, we’ll always explain them upfront before you confirm your booking. No last-minute add-ons, no small print. If you have any questions about your quote, just ask—we’re happy to clarify. Our aim is straightforward, honest pricing so you can book with complete confidence.

Absolutely! We regularly clean homes with cats, dogs, and other pets. Our team uses pet-safe products and pays extra attention to areas where fur and dander collect—such as sofas, carpets, and under furniture. If your pets are sensitive or nervous, just let us know: we’ll work gently and can even suggest a convenient cleaning schedule. Removing pet hair and odours is part of our service, making your home fresh for both you and your furry friends.

Absolutely—we’re happy to clean both inside and outside windows, provided there is safe and reasonable access. For exterior windows above ground floor, we follow strict safety guidelines and may use extendable poles or ladders where possible. If windows are accessible from balconies, gardens, or flat roofs, just let us know in advance so we can bring the right equipment. For higher or hard-to-reach windows, we can recommend specialist partners. No matter what, your safety and our team’s wellbeing come first. If you have specific needs or concerns, we’ll always find the safest, most effective solution.

We understand the value of consistency and trust, so we always aim to assign you the same cleaner for every visit. Most clients enjoy building a rapport with their regular professional, and we do everything possible to keep things consistent. To maximise your chances of getting your preferred cleaner, we recommend booking your appointments well in advance—especially during busy periods. If your usual cleaner is unavailable or leaves our team, rest assured we’ll provide a fully vetted, equally reliable replacement. Our high standards never change. Need a specific cleaner? Just ask—we’ll do our best to accommodate!

We take cross-contamination very seriously. Our cleaners use colour-coded cloths and equipment for different rooms (e.g. kitchen, bathroom) to prevent germs from travelling around your home. Where possible, we recommend using your own cleaning supplies—cloths, mops, and brushes—which is the most hygienic option, as they’re exclusive to your household. Alternatively, we can bring brand new kits upon request, or thoroughly disinfect our professional tools before each job. We always clean from “top to bottom” and “cleanest to dirtiest” areas, following strict protocols. Your health and peace of mind are our top priorities—just let us know your preferences!

We treat every home with the utmost care and respect, but accidents can happen, however rarely. Our cleaners are fully insured, so if any accidental damage occurs, please inform us as soon as possible. We’ll assess the situation promptly and, where necessary, arrange for repair or replacement. Our priority is honesty and resolving any issues quickly to your satisfaction. Your trust means everything to us, and we stand behind the professionalism and integrity of our service at all times.

If you live in a property with restricted parking, permit-only zones, or controlled access, please let us know in advance. We’ll need clear information to ensure our team can park safely and start on time. If a visitor permit or code is required, providing this beforehand helps avoid delays and extra costs. For flats or gated properties, instructions for entry (like key safe codes) are always helpful. Apart from that, there’s nothing else you need to prepare—we bring everything needed for the clean!

Yes, your satisfaction is our top priority. If you’re not completely happy with the results, let us know within 24 hours and we’ll return to re-clean any missed areas—free of charge, no fuss. We stand by the quality of our work and want every customer to feel delighted with the service. Our team is trained to the highest standards and uses checklists to ensure nothing is overlooked. Open communication is key—don’t hesitate to raise any concerns, big or small. We’re here to make sure your home is cleaned to your expectations, every time.

Absolutely—you’re in control! You can request a specific day and time that fits your schedule. We recommend booking at least a few days in advance to secure your preferred slot, especially during busy periods like weekends or end-of-month. However, we do our best to accommodate last-minute requests whenever possible. Our online booking system makes it easy to select your ideal time, and we’ll always confirm the appointment. Need to reschedule? No problem—just let us know with as much notice as you can, and we’ll rearrange to suit you.

Transparency is at the core of our service. All prices quoted include VAT (where applicable), so you won’t find any surprises on your final bill. We never add hidden charges—what you see is what you pay. If there are any extra costs, such as for specialist treatments, parking, or additional requests, we’ll always explain them upfront before you confirm your booking. No last-minute add-ons, no small print. If you have any questions about your quote, just ask—we’re happy to clarify. Our aim is straightforward, honest pricing so you can book with complete confidence.

Absolutely—we’re happy to clean both inside and outside windows, provided there is safe and reasonable access. For exterior windows above ground floor, we follow strict safety guidelines and may use extendable poles or ladders where possible. If windows are accessible from balconies, gardens, or flat roofs, just let us know in advance so we can bring the right equipment. For higher or hard-to-reach windows, we can recommend specialist partners. No matter what, your safety and our team’s wellbeing come first. If you have specific needs or concerns, we’ll always find the safest, most effective solution.

Yes, we do! We understand that life throws up last-minute surprises—unexpected guests, moving deadlines, or the dreaded end-of-tenancy rush. Subject to availability, we can often offer same-day or next-day cleaning services, including evenings and weekends. Just give us a call as soon as possible, and we’ll do our best to accommodate your needs. For emergency or urgent cleans, please provide as much detail as possible so we can send the right team and supplies. Fast, flexible service is part of what makes us a trusted choice across London and beyond.

Yes, we bring all the professional cleaning products and equipment needed for your service. Our supplies are carefully selected to be tough on dirt yet safe for families, pets, and allergy sufferers. If you have particular sensitivities or eco-friendly preferences, just mention it—we’re happy to tailor our products or use your own if preferred. For extra peace of mind, we can provide brand new, unopened cleaning kits upon request. Our goal is to deliver a sparkling clean home without compromising your family’s health or comfort.

The duration depends on your home’s size, its condition, and the level of cleaning required. For most flats or small houses, a thorough one-off or deep clean takes between 3 and 6 hours. Larger properties or homes that haven’t been cleaned for a while may take a full day or require a team for speed. We always provide an estimated timeframe before we start. If you’re working to a tight schedule, just let us know in advance—we can adjust the team size or prioritise key areas to meet your needs without compromising on quality.

Not necessarily! Many of our clients are busy professionals who simply let us in and go about their day. As long as you provide access to your home, you’re free to come and go as you please. We’re fully insured and background-checked, so you can trust us to work independently. If you prefer to stay, that’s perfectly fine—we just ask for some space to work efficiently. If you have any specific instructions or security concerns, let us know ahead of time. Your comfort is our top priority, whether you’re at home or out and about.

Great question! While the terms are sometimes used interchangeably, there’s a subtle difference. Deep cleaning refers to an intensive, top-to-bottom service targeting neglected, hard-to-reach areas, removing built-up dirt, limescale, and hidden grime—ideal for a full home refresh or after a long gap between cleans. One-off cleaning, on the other hand, is a flexible, single visit that can be either a deep clean or a thorough regular clean, depending on your needs. It’s perfect for move-ins, move-outs, post-party, or just when you need your home sparkling. Unsure which you need? Just ask—we’ll recommend what suits your situation best.

The cost of move-out cleaning varies depending on the size and condition of your property, and any extras you might need (such as carpet or oven cleaning). For most one-bedroom flats, prices typically start from £110–£140. Larger homes, additional bathrooms, or specialist treatments will increase the cost accordingly. All quotes are given upfront, with VAT and all standard tasks included—no hidden fees. Simply let us know your property details and requirements, and we’ll provide a personalised quote. Investing in professional move-out cleaning can save you time, stress, and help secure the return of your full deposit.

Our move-in / move-out cleaning is a full top-to-bottom service designed to leave the property spotless for its next chapter. We clean all rooms, focusing on kitchens (appliances, cupboards, worktops), bathrooms (tiles, taps, showers), skirting boards, doors, windows (inside), and all floors. We remove limescale, built-up grease, cobwebs, and pay special attention to areas often overlooked—like behind appliances or inside wardrobes. Our checklist meets agency and landlord standards, so you can move in or out with complete peace of mind. Need extras, like carpet or oven cleaning? Just let us know—we’ll customise your service.

No problem. We regularly assist international clients and can provide information, confirmation, and checklists in simple English or your preferred language where possible. We’re used to coordinating with embassies, relocation agents, and remote landlords. Our aim is to make your move as smooth and stress-free as possible, wherever you’re coming from—or going to.

Of course! We stock a range of eco-friendly, hypoallergenic, and fragrance-free products suitable for sensitive individuals or those who want to minimise their environmental impact. If you have allergies, asthma, or particular product preferences, just mention it when booking. We’ll tailor our service so you feel safe and comfortable in your home.

We pride ourselves on quality, but if your landlord or letting agent isn’t satisfied, just contact us within 24 hours. We offer a free re-clean guarantee for any areas missed according to the original checklist. Our aim is to make your moving experience as smooth as possible, so you have one less thing to worry about. We’re happy to liaise with agents or provide proof of professional cleaning if needed. Your satisfaction—and your deposit—are always our top priorities.

Definitely. We regularly provide end-of-tenancy cleaning for students, house-sharers, and HMOs. We understand the unique challenges—multiple rooms, shared bathrooms, and communal kitchens. Our service meets the requirements of landlords and letting agents, helping everyone get their deposits back and leave the property in top shape for the next tenants. Group bookings or split payments are welcome—just let us know what works for your household. Student moves can be stressful; our team makes the cleaning part simple.

Absolutely! Kitchen appliances are key areas during move-in/move-out cleans, as landlords and agents often check them closely. We clean ovens, fridges, freezers, microwaves, and washing machines inside and out (where possible and accessible). If appliances are heavily soiled or need specialist treatment—like deep oven degreasing—just let us know in advance so we can allocate extra time and the right products. Our goal is to help you pass even the strictest inventory or check-out inspection with flying colours.

Yes, we clean both furnished and unfurnished properties. For furnished homes, we’ll carefully clean all surfaces, under and behind furniture, and inside wardrobes or cupboards. Unfurnished properties are cleaned just as thoroughly, with special attention to empty rooms, cupboards, and appliances. If you have large or delicate items, let us know in advance so we can plan accordingly. Whether you’re moving into a bare flat or leaving a fully furnished home, we’ll ensure every inch is spotless for the next resident—or for you!

No problem—moving plans often change! If you need to reschedule your move-in or move-out clean, just let us know as soon as possible and we’ll do our best to accommodate your new date or time. We’re flexible and understand that delays happen with keys, removals, or tenancy agreements. If there’s a last-minute change, call us directly for the fastest response. There’s no charge for reasonable notice, and we always aim to find a slot that fits your new schedule, so your clean happens exactly when you need it.

 Absolutely. You can book
your move-in or move-out cleaning directly via our online form—choose your
preferred date, time, and any extra services. We accept all major debit and
credit cards for safe, convenient payment. Once booked, you’ll receive instant
confirmation and all the details you need for your cleaning appointment. If you
need to amend or reschedule, just contact us and we’ll sort everything for you.
Easy, flexible, and designed around your move.  

Yes, we offer same-day and next-day move-in/move-out cleaning, subject to availability. We understand that moves don’t always go to plan, and sometimes you need urgent help. Just contact us as soon as possible, share your timing needs, and we’ll do our utmost to fit you in—even on weekends or evenings if required. If your moving date changes unexpectedly, we’re flexible and will work with you to reschedule. Fast response, reliability, and minimum stress—that’s our promise during your move.

The time required depends on the size and condition of the property. For a typical one-bedroom flat, move-in/move-out cleaning usually takes 3–5 hours; larger properties or heavily soiled homes may need longer. If you’re working to a specific schedule—like coordinating with removals or check-ins—let us know in advance so we can allocate the right team size and meet your deadline. We’ll always give an accurate time estimate before starting and keep you updated if anything changes. Our focus is on doing the job thoroughly and efficiently, every time.

Domestic cleaning prices depend on your home’s size, how often you book, and any special requests. Standard rates start from £15–£20 per hour, with discounts for larger jobs or ongoing bookings. You’ll always receive a clear, upfront quote before work begins—no hidden fees or surprise costs. Tell us about your property and requirements, and we’ll provide a personalised price. Transparent pricing and honest communication are the cornerstones of our business, so you can trust you’re getting fair value every time you choose us.

Definitely. Many of our domestic cleaners are happy to help with ironing, folding laundry, changing bed linen, or organising wardrobes and drawers—just let us know your needs when booking. If you require regular help with household chores beyond cleaning, we’ll match you with a cleaner who enjoys and excels at those tasks. Our aim is to make your daily life easier and free up your valuable time. Just specify your preferences, and we’ll design a cleaning plan that fits perfectly around your routine and priorities.

Yes! We offer a range of eco-friendly and hypoallergenic cleaning products, ideal for families with allergies, children, pets, or anyone wanting to reduce their chemical footprint. Let us know if you have sensitivities or specific product preferences, and we’ll tailor our service accordingly. We can use fragrance-free, plant-based, or certified green products on request—just ask when booking. Our goal is to make your home not only spotless, but also healthier for everyone who lives there. Caring for your wellbeing and the planet is a core part of our cleaning philosophy.

Absolutely! We love animals and are experienced in cleaning homes with dogs, cats, and all kinds of pets. We use pet-safe, non-toxic products and pay extra attention to removing hair and odours from carpets, sofas, and hard-to-reach corners. If your pets are nervous, just let us know so we can work carefully around their needs and routines. We’re also happy to clean food bowls, litter areas, or pet beds upon request. Your furry friends’ safety and comfort are as important to us as yours—our goal is a home that feels fresh, welcoming, and truly pet-friendly.

No long-term contracts are required. You can book one-off cleans or set up a regular schedule, and you’re free to change, pause, or cancel with reasonable notice. We want you to stay because you’re happy, not because you’re tied down by paperwork. If your circumstances or needs change, simply let us know and we’ll update your booking. We pride ourselves on being flexible, responsive, and always customer-focused. Our priority is great service and lasting relationships—not locking you into unwanted commitments or rigid terms.

We make payment as simple and secure as possible. You can pay for domestic cleaning by debit or credit card, through secure online payments, by standing order, or even cash after the service if that’s your preference. Invoices and receipts are provided for every clean, so your records are always up to date. All charges are transparent and clearly explained, with no hidden fees or surprise add-ons. If you have any questions about payment options, our team is happy to help. Your convenience and peace of mind always come first with us.

We do everything we can to provide consistency, as we know it’s important for trust and comfort. Booking your preferred day and time in advance increases the likelihood of getting the same cleaner every visit. If your regular cleaner is away—on holiday or unwell—we’ll inform you promptly and send a fully vetted replacement of equal standard. You’re always welcome to request a change if you wish. Our aim is for you to build a rapport with your cleaner and enjoy complete peace of mind, visit after visit, every single time.

Your satisfaction is our top priority. If you’re ever less than delighted with your clean, simply let us know within 24 hours. We’ll arrange a free re-clean of any missed areas—no hassle, no quibbles. Our cleaners follow detailed checklists, but your feedback always helps us improve. Communication is encouraged; let us know what matters most to you, and we’ll make it right. Our reputation is built on excellent service and long-term trust, so we won’t rest until your home meets your standards and you’re completely satisfied with the result.

Absolutely! Every domestic cleaning session can be customised to your specific instructions and needs. Tell us if you want special attention on the kitchen, a bathroom deep clean, or a focus on bedrooms and living spaces. You can update your priorities or request certain areas be skipped at any time, whether for a single visit or ongoing service. Our goal is to make your home feel just the way you like it, every time. Flexibility is key, so you’re in control of the cleaning checklist—just share your wishes, and we’ll do the rest.

It’s your choice. Many clients prefer us to use their own products and equipment for hygiene and peace of mind. If you’d rather not, we can bring everything needed—simply mention it when booking your service. We’re happy to use eco-friendly, allergy-safe, or even brand-new products upon request. Let us know what suits your household best. Our cleaners are flexible and will tailor their approach according to your preferences, so you feel completely comfortable. Whatever you decide, you’ll always receive a thorough, professional clean tailored to your home’s needs and your personal standards.

Absolutely. Every domestic cleaner undergoes a thorough selection process, including interviews, reference checks, and a full background screening. We also provide comprehensive insurance for public liability and accidental damage, so your property and belongings are protected at all times. Our team receives ongoing training to maintain the highest standards of professionalism, discretion, and customer care. Trust and reliability are at the heart of our service. Your security, privacy, and comfort always come first, so you can relax knowing your cleaner is not only skilled, but also trustworthy and respectful in your home.

We provide a variety of flexible options to suit any lifestyle: weekly, fortnightly, monthly, or one-off cleans. Some clients arrange extra visits before special occasions or holidays, while others choose routine appointments to maintain a spotless home. You can change your frequency anytime—just let us know. We always aim for consistency by sending the same cleaner to your home. Whether your requirements increase after renovations or decrease during quieter periods, we’ll adapt your schedule to fit your needs, giving you complete control and peace of mind at every step of the process.

A domestic cleaner offers tailored cleaning services to keep your home fresh, tidy, and welcoming. Typical tasks include vacuuming, dusting, mopping floors, cleaning kitchens and bathrooms, wiping surfaces, emptying bins, and changing bed linen. Many clients request additional jobs, such as ironing, cleaning inside windows, fridge cleans, or tidying cupboards—just ask if you have specific needs. Our cleaners are vetted, insured, and trained to respect your space and privacy. Whether you need a regular visit or a one-off blitz before guests arrive, we’re flexible and reliable, working around your schedule to achieve the results you want every time.

Certainly! We specialise in high-standard cleaning for luxury homes, executive lets, and boutique properties. Our team is discreet, attentive, and trained to deliver flawless results—from polishing fixtures to detailing kitchens and spa bathrooms. We can follow specific brand standards, prepare welcome amenities, or coordinate with concierge staff if needed. If you require extra linen changes, silverware care, or tailored checklists for VIP guests, we’ll provide a bespoke service. Your property’s reputation is our pride, and we guarantee an experience to match even the most discerning guest’s expectations.

Absolutely. We hold comprehensive public liability and professional indemnity insurance, specifically covering holiday let and short-term rental cleaning. This protects your property, contents, and guests in the rare event of accidental damage or incidents during our service. All our cleaners are also background-checked and trained in safe working practices. If you need proof of insurance for your own records or agency partners, we’re happy to provide certificates. Your peace of mind, trust, and property security are always our highest priorities.

Absolutely. We hold comprehensive public liability and professional indemnity insurance, specifically covering holiday let and short-term rental cleaning. This protects your property, contents, and guests in the rare event of accidental damage or incidents during our service. All our cleaners are also background-checked and trained in safe working practices. If you need proof of insurance for your own records or agency partners, we’re happy to provide certificates. Your peace of mind, trust, and property security are always our highest priorities.

Health and safety remain our top priorities. All our cleaners follow strict Covid-19 protocols: frequent handwashing, use of PPE, regular sanitising of equipment, and extra focus on high-touch areas (light switches, door handles, remotes). We ventilate spaces where possible and use approved disinfectants. If you require a pre-clean health declaration or want us to use specific products, we’re happy to accommodate. Our procedures align with UK government and Airbnb guidelines, so you and your guests have complete peace of mind—every clean, every stay.

Yes! We’re happy to support your guest experience by arranging welcome packs, providing check-in instructions, or placing guides and key information inside the property. If you’d like us to leave keys in a safe place or display laminated welcome cards, just let us know your preferences. We can also ensure Wi-Fi passwords, appliance manuals, and local recommendations are clearly visible for guests. Thoughtful touches make a big difference in reviews, and we’ll follow your instructions to the letter for a warm, stress-free arrival every time.

Pricing for holiday let cleaning depends on the property’s size, number of bedrooms, and services required (changeovers, laundry, deep cleans, etc.). Standard changeovers for small flats start from £50–£70 per visit, while larger homes or extras like linen, restocking, or deep cleans may cost more. All quotes are clear and upfront, with no hidden charges—just let us know your requirements and we’ll provide a personalised estimate. Regular clients benefit from priority booking and package rates, so you always get the best value and consistent service.

Yes! Life happens, and sometimes you need a rapid turnaround—after a party, a difficult guest, or an unexpected booking. Subject to availability, we offer same-day and emergency cleans, including evenings and weekends. Contact us as soon as possible for urgent requests and we’ll prioritise your property. Our team is used to working quickly and efficiently to get your holiday let guest-ready in record time, with no compromise on quality.

Absolutely. We recommend at least one or two deep cleans per year, especially before peak seasons or after heavy use. Our deep cleaning includes detailed attention to every corner, inside appliances, behind furniture, and hard-to-reach areas that standard changeovers might miss. We also offer carpet, upholstery, and mattress cleaning if needed. End-of-season cleans help maintain your property’s quality, protect your investment, and impress future guests. Just let us know when you’d like to schedule a thorough refresh.

We’re used to the unpredictability of holiday lets! If a guest checks out late or the next arrives early, our team works flexibly to accommodate the change. We prioritise communication and will do our utmost to complete the clean in the available window. If necessary, we can arrange additional staff or adapt our checklist to cover essentials quickly. Your guests’ satisfaction—and your property’s readiness—remain our top priorities, even when plans change at the last minute.

Yes, we can use eco-friendly, allergy-safe, and fragrance-free products on request—ideal for guests with sensitivities or those who value sustainable living. Just let us know your preferences and we’ll stock your property with the right cleaning supplies. Our green cleaning options maintain high hygiene standards while minimising environmental impact. You can advertise your property as eco-conscious, attracting more bookings from health-conscious and eco-aware guests.

Definitely. Our easy-to-use online booking system lets you schedule, amend, or cancel cleans anytime—perfect for busy hosts and property managers. You can pay securely by card, set up recurring appointments, and view your cleaning calendar at a glance. Need to change a booking last minute? No problem—just update online or contact our team. Invoices and receipts are provided for your records. We’re committed to making cleaning management as convenient as possible for you.

Yes! Our team understands the unique demands of Airbnb, Booking.com, and other short-term rentals—such as review-driven standards, fast turnovers, and flexible schedules. We’re familiar with platform cleaning expectations, local council rules, and best practices for hospitality. From sparkling bathrooms to fresh linens and attention to guest details, we focus on everything that drives positive reviews and return bookings. We’ll help you earn Superhost or Premier status with every stay.

We use detailed, property-specific checklists and regularly train our cleaners to meet high hospitality standards. Quality control checks and supervisor visits are standard practice. You can request photos after each clean for peace of mind, or set up regular feedback to fine-tune the service. We welcome your suggestions and adapt quickly to guest feedback or special requests. Our reputation depends on your guests’ satisfaction—so we monitor performance and make improvements as needed to maintain five-star cleanliness every time.

Absolutely. We regularly manage cleaning for hosts and agencies with multiple flats, houses, or serviced apartments. Our operations scale to handle one property or dozens, using detailed checklists and experienced supervisors. You’ll have a single point of contact for all bookings and billing, plus a dedicated team that understands your brand standards. We tailor our service to each property’s unique needs and can adjust quickly during peak seasons. Whether you have a single Airbnb or a growing portfolio, we’ve got you covered.

Yes, our team is trained to spot and report any damages, missing items, or maintenance issues during each clean. We document problems with photos and notes, alerting you immediately so you can resolve them before the next guest arrives. If you need help arranging repairs or contacting local tradespeople, we can assist or recommend trusted partners. Proactive damage checks help protect your investment and prevent guest complaints, ensuring your property stays in top condition throughout the year.

We offer flexible keyholding and access management to make things easy for you and your guests. Our cleaners can collect keys from lockboxes, agents, or neighbours, and return them as instructed. We’re experienced in using key safes, coded entry systems, and secure handover procedures. If you use smart locks or remote check-in, we’ll coordinate accordingly. For back-to-back lets, we handle key swaps and property resets smoothly. Security and reliability are our priorities—your property and guests are always in safe hands with us.

Of course! On request, we can restock toiletries such as soap, shampoo, toilet paper, and kitchen basics like tea, coffee, and washing-up liquid. If you provide your own welcome packs, we’ll arrange them exactly as specified. Alternatively, we can source and supply these items for you, ensuring guests always find thoughtful touches on arrival. Just let us know your preferences or budget for restocking, and we’ll handle the details. Consistent welcome packs can make a big difference to guest reviews and help your property stand out.

Yes, we offer full laundry and linen services as part of your holiday let cleaning. We change bed linen, wash and dry towels and sheets, and make beds to hotel standards. You can provide your own linen or use our professional laundry partners. For back-to-back bookings, we ensure quick turnarounds so everything is fresh for each guest. Need extra sets, ironing, or stain removal? Just ask—we’ll accommodate special requests. Our laundry process is hygienic, reliable, and designed to keep your guests comfortable and your property looking its best at all times.

Absolutely. We specialise in fast, reliable same-day and back-to-back changeovers, ensuring your property is guest-ready even on tight schedules. Our team works efficiently within your check-out and check-in windows, handling cleaning, laundry, and any quick resets. Communication is key—simply provide your booking calendar, and we’ll coordinate all timings. With experience in Airbnb and holiday lets, we know how crucial timing is for reviews and ratings. Last-minute requests are welcome when possible. Your guests will always arrive to a clean, welcoming home—no stress, no delays, just seamless turnover service.

Our holiday let cleaning covers all the essentials to prepare your property for guests. We clean and sanitise every room, change bed linen, wash towels, dust and vacuum, mop floors, wipe surfaces, and deep-clean kitchens and bathrooms. Rubbish is emptied, bins are relined, and we restock toiletries and kitchen basics (on request). Special attention is paid to high-touch points like light switches and door handles. We ensure your home feels spotless and inviting, ready for each new arrival. Custom checklists are available—just tell us your exact requirements for a five-star guest experience every time.

Definitely. We have experience with regular cleaning for Airbnb, serviced apartments, and holiday lets. Our team follows strict checklists, adapts to changing guest schedules, and can provide laundry, restocking, or emergency cleans as needed. Reliable, consistent cleaning is key to excellent guest reviews and successful rentals—let us help keep your property five-star ready.

Yes! We offer eco-friendly and allergy-safe cleaning products on request. These are ideal for families with children, pets, or sensitivities. Just mention your preferences when booking and we’ll supply the appropriate products. Our aim is to make your home spotless, safe, and healthy for everyone.

Absolutely. Our cleaners are experienced with pets and use animal-safe products. We pay extra attention to removing fur and odours from carpets, sofas, and hard floors. If your pets are nervous or have special routines, just let us know so we can work around their needs. Your animals’ comfort and safety are as important as your own.

Your satisfaction is guaranteed. If anything doesn’t meet your standards, let us know within 24 hours and we’ll return for a free re-clean—no hassle, no arguments. We take feedback seriously and always strive to improve. Our cleaners follow detailed checklists, but your input helps us deliver the best service possible, every single time.

Of course! Life happens, and we’re here to adapt. If you need to reschedule, just contact us as soon as possible and we’ll do our best to accommodate your new day or time—especially with advance notice. We understand things can change, and we’ll work flexibly around your needs. Your convenience and satisfaction are always top priorities for us.

No long-term contracts are required. You can book regular cleaning as often or as little as you wish, and pause, change, or cancel with reasonable notice—no penalties. We want you to stay because you love our service, not because you’re locked in by paperwork. Our flexible approach gives you full control over your schedule and cleaning plan.

Payment is straightforward. We accept debit and credit cards, online bank transfers, standing orders, and (if you prefer) cash after the clean. You’ll receive an invoice or receipt for every visit, and can set up automatic billing for convenience. All charges are transparent and clearly explained—no small print, no unexpected costs. Our support team is always available if you have billing questions or need to adjust your plan.

Prices depend on your home’s size, frequency of visits, and any special requests. Standard hourly rates are typically £15–£20, with discounts for ongoing bookings. You’ll always receive a clear, upfront quote—no hidden fees or surprises. We believe in honest, transparent pricing: tell us about your needs, and we’ll provide a tailored, competitive estimate. Value, reliability, and trust are the foundation of our service.

Definitely! Our regular cleaning service is flexible—just tell us what extra help you need. Many clients add ironing, laundry folding, changing bed linen, or internal oven cleans to their routine. You can include these extras regularly or as a one-off. We’ll match you with a cleaner who’s happy to help with household chores, making your life easier and your home even more organised.

It’s entirely up to you. Many clients prefer us to use their own products and equipment for hygiene and convenience, but we’re happy to supply everything needed on request. We offer eco-friendly and allergy-safe options as well. Just mention your preferences when booking, and we’ll tailor our approach to your home and your standards. Flexibility is key: whatever makes you feel safest and most comfortable is what we’ll do.

We aim for consistency and will assign you the same regular cleaner whenever possible. Building a relationship with your cleaner helps ensure top results and peace of mind. If your usual cleaner is on holiday or unavailable, we’ll send a fully trained, background-checked substitute and inform you in advance. You’re always welcome to request a change at any time. Your comfort and satisfaction are our priorities.

Yes. All our regular house cleaners are thoroughly vetted through interviews, references, and full background checks. They’re fully insured for public liability and accidental damage, so you’re always protected. Ongoing training ensures every team member is professional, trustworthy, and discreet. We take your privacy and security seriously, treating your home with the respect it deserves. You can relax, knowing your property is in safe, reliable hands every time we visit.

Absolutely! Every regular cleaning is fully customisable. Want the bathrooms deep-cleaned weekly, but the guest room only once a month? No problem. Just tell us your priorities and we’ll follow your preferences for each visit. You can update your checklist whenever you like—permanently or as a one-off (for example, before guests arrive). Our goal is to fit seamlessly around your needs, delivering a clean that matches your lifestyle perfectly, every time.

It depends on your lifestyle and needs. Most clients choose weekly or fortnightly visits for best results, but we offer flexible options—monthly, ad-hoc, or even several times a week for busy homes. If you have children, pets, or entertain often, frequent cleaning helps keep things under control. You can adjust the frequency anytime: just let us know if you want to increase or reduce visits. We’ll adapt to your changing routine, ensuring your home always looks its best, whatever life throws your way.

Regular house cleaning covers all the routine tasks to keep your home fresh and tidy. We vacuum carpets, mop hard floors, dust furniture and surfaces, clean bathrooms and kitchens, wipe worktops and appliances, empty bins, and change bed linen if requested. You can customise your checklist for extra jobs like internal window cleaning, skirting boards, or fridge wipes. The aim is a consistently spotless home that feels inviting and comfortable—without you lifting a finger. Our team works efficiently and discreetly, so you enjoy peace of mind and a sparkling house week after week.

Our Covid-19 protocols include PPE for cleaners, frequent handwashing, use of approved disinfectants, and extra focus on high-touch areas. We ventilate spaces and maintain social distancing where possible. If you have special requests—such as deep sanitising, no-contact service, or documentation for vulnerable residents—we’re happy to comply. We follow UK government guidance and update procedures as needed. Your safety, and that of our team, remains the highest priority.

Yes. On request, we use eco-friendly, biodegradable, and certified green cleaning products—safe for families, pets, and the environment. If you have specific sustainability goals or want to advertise your home as “green cleaned,” just let us know. We can provide a full list of products used and adjust our approach to minimise your carbon footprint. Healthier home, cleaner planet.

Absolutely. We carry comprehensive public liability and accidental damage insurance, specifically for residential cleaning. If, in the rare event, something is damaged during our service, we’ll inform you immediately and arrange for repair or replacement at our expense. Proof of insurance is available upon request. Our team is trained to prevent accidents and handle your belongings with care, but your peace of mind is always covered.

Yes! Subject to availability, we offer same-day, next-day, and even out-of-hours cleans for emergencies—unexpected guests, spills, or pre-event preparation. Contact us as early as possible for urgent requests. We’ll prioritise your booking and can send an expanded team for rapid turnaround. Fast, reliable, and thorough—our service is designed to keep your home guest-ready at a moment’s notice.

We take your security seriously. All cleaners sign confidentiality agreements and receive training in privacy protocols. Keys and access codes are managed securely. We never share your details, and no information about your home is used outside our team. Cleaners are briefed on your preferences and any sensitive areas. If you require NDAs, extra access protocols, or discreet service for high-profile homes, we’re happy to accommodate. Your trust and peace of mind are paramount.

Yes. We manage regular cleaning for landlords, estate agents, and clients with several homes—whether that’s a portfolio of city flats or a family’s residences across London. You’ll have a single point of contact for all bookings and invoices. We can coordinate keys, schedules, and checklists for each property, ensuring consistent results and hassle-free management. Let us simplify your property care—one team, trusted results, every time.

Absolutely! We offer secure keyholding and property access services for busy clients, second homes, or frequent travellers. Keys are stored safely, and cleaners are fully vetted and insured. We follow strict procedures for collection, drop-off, and alarm codes. If needed, we’ll liaise with neighbours, estate agents, or security staff. You’ll receive updates and photos after each clean for peace of mind. With us, you can relax knowing your home is cared for, even when you’re miles away

Yes, we specialise in cleaning luxury homes, penthouses, and high-value properties with extra attention to detail and discretion. Our cleaners are trained in the care of premium materials—such as marble, hardwood, antiques, and designer fixtures. We can follow bespoke checklists, coordinate with estate managers or concierges, and provide additional services like silverware polishing, artwork dusting, or spa bathroom detailing. Your privacy, security, and property standards are always respected. If you have specific requirements, we’ll create a tailored plan for a flawless, hotel-level result every time.

Definitely. We offer specialised residential cleaning for new builds, after renovations, or at the end of tenancy. These cleans are thorough and detail-oriented, removing dust, paint splatters, and builder’s debris. Our team will prepare your property for move-in, handover, or sale, meeting all agency and landlord standards. Just let us know your needs, and we’ll deliver a spotless result.

Your satisfaction is guaranteed. If something isn’t right, let us know within 24 hours—we’ll return for a free re-clean of any missed areas, no questions asked. Feedback helps us maintain the highest standards and ensures your home always meets your expectations. Our reputation is built on trust and long-term relationships.

Payment is simple and secure. We accept major debit/credit cards, online payments, standing orders, or cash. You’ll get invoices or receipts for every visit, and can set up automatic billing for convenience. All charges are transparent, and our support team is ready to help with any billing questions or changes to your plan.

Yes. We work around your calendar—choose weekly, fortnightly, monthly, or one-off visits. You can change your schedule or cancel with reasonable notice. If your plans change, just let us know and we’ll do our best to accommodate new days or times. Our goal is to make cleaning hassle-free and perfectly suited to your lifestyle.

Pricing depends on your property’s size, the frequency of cleaning, and any extra services you need. Hourly rates typically start from £15–£25, with discounts for ongoing or larger bookings. You’ll always receive a clear, upfront quote—no hidden charges. Tell us about your home, and we’ll provide a personalised estimate so you get the best value and service every time.

Certainly! Our residential cleaning is fully adaptable. Add laundry, ironing, changing bed linen, or cleaning patios and balconies—just let us know your requirements when booking. We’ll match you with a cleaner who enjoys and excels at these tasks. Our aim is to free up your time and keep every part of your home looking its best, inside and out.

We use safe, non-toxic cleaning products and pay special attention to areas where fur, crumbs, or allergens collect. Pet bowls, litter trays, and children’s play areas are cleaned with extra care. If anyone in your household has allergies or sensitivities, just tell us—eco-friendly and hypoallergenic products are available on request. Your family’s health and comfort are always our top priorities.

Yes! Our deep cleaning or spring cleaning service tackles every corner—behind furniture, inside cupboards, under beds, and hard-to-reach spots. We scrub tiles, descale taps, clean skirting boards, wipe inside appliances, and remove built-up grime. It’s perfect for a yearly reset, before big events, or after renovations. Just let us know when you need an intensive clean, and we’ll take care of everything.

Absolutely. Every home is different, and your needs might change week to week. Tell us what matters most—focus on certain rooms, skip others, or add extra jobs like ironing, internal windows, or garden furniture cleaning. Your cleaner will follow your instructions, and you can update your checklist anytime, either as a one-off or ongoing preference. Flexibility is our promise.

Consistency is important to us. We always aim to assign you the same regular cleaner, so you build a relationship and know who’s in your home. If your usual cleaner is on holiday or unavailable, we’ll send a fully vetted, equally reliable substitute and keep you informed. If you have any preferences or want to request a change, just let us know—we’re here to accommodate your needs.

Yes. Every cleaner is carefully selected through interviews, background checks, and reference verification. We provide thorough training and ongoing support, so our team is always professional, discreet, and respectful. All cleaners are fully insured for public liability and accidental damage—your home, belongings, and privacy are always protected. Trust, consistency, and care are at the heart of our service.

Absolutely. We clean all types of residential properties—from compact apartments to large family homes, luxury villas, and period houses. If your property is especially large, has several floors, or unique features (such as conservatories, wine cellars, or home offices), we’ll allocate a team and extra time to ensure every area is covered. You’ll receive a tailored quote and cleaning plan designed for your home’s exact requirements.

A standard residential clean typically includes vacuuming carpets and rugs, mopping hard floors, dusting furniture and surfaces, cleaning kitchens and bathrooms, wiping worktops and appliances, emptying bins, and making beds. You can customise your cleaning checklist—add window cleaning, internal oven wipes, laundry, or fridge cleans as needed. Our aim is to maintain a consistently clean, fresh, and inviting home, with attention to detail every visit. We also offer deep cleaning or seasonal “spring cleans” for a full reset when needed.

Practically speaking, “residential cleaning” and “domestic cleaning” mean the same thing: cleaning private homes. However, “residential” can sometimes refer to larger properties, estates, or homes with complex needs, while “domestic” often means everyday household cleaning. Our service covers both—whether you live in a studio flat, townhouse, or multi-bedroom home, we adapt our approach to suit your lifestyle, space, and specific requirements. If you’re unsure which service is right for you, just ask—we’re happy to recommend the perfect plan.

Residential cleaning refers to professional cleaning services for private homes, flats, and apartments—both single visits and ongoing maintenance. It covers everything from routine tidying (vacuuming, dusting, bathrooms, kitchens) to deeper cleans and specialist tasks. The aim is to keep your living space spotless, healthy, and welcoming, whether you need a regular cleaner or a one-off blitz. Residential cleaning is fully customisable and tailored to each home’s unique needs. We serve all property types, from city flats to large family houses, giving you time back to enjoy life without worrying about the chores.